Future Unveiled by an AI-Powered Payment Revolution
Chatcommerce and data analysis are not the only areas where AI is changing things up for self-storage. There are various potential applications related to billing and payments. We have compiled four possible applications and their benefits. This is just a small preview of the possibilities.
Personalized Payments
In previous blogs, we have discussed dynamic pricing as one of the big benefits of an AI system. Taking into account the prospective customer's browsing history, needs, interactions with the website, sociodemographic data, and other demand factors, the AI can proactively suggest a limited-time price offer to increase the chances of going through the sales funnel successfully.
But this is by far not the extent of it. By analyzing customer profiles and customer behaviors, a system can design tailored payment plans for different customers. For example, flexible due dates or installment options. Offers like this improve customer retention, loyalty, and profitability. It is mutually beneficial for the customer and the business.
Fraud Prevention
Staying with the topic of paying customers, AI tools can identify potentially fraudulent attempts much better than human staff. Using complex algorithms and machine learning, they can analyze large quantities of data in real-time to identify patterns and anomalies that might be indicators of criminal intent.
AI systems are exceptional at identifying unusual patterns and anomalies that human staff might not pick up on, such as an inconsistency with the usual behavior or spending habits. They can also create detailed risk profiles of every customer and assign them a value. This can help the business determine how much scrutiny and vetting is needed. If an existing or prospective client is flagged as high risk for fraud or payment default, the system can request intervention from human staff. This score can also be considered in the above-mentioned personalized payment options.
Simplified Billing
Billing is tedious but essential for the business and the customer. Solutions like 1-click payments, automatic invoicing, payment reminders, and others can reduce manual labor on both sides. And constitute significant cost savings for the business. Seamless and secure payments improve customer loyalty. Automated payments also reduce financial risk due to human error.
When a customer gets behind on their payments, an AI system can lock them out of their unit, calculate and charge late fees, and send notifications. The majority of administrative tasks associated with this process can easily be automated. Once the system detects the payment, the customer access will be reinstated.
Integration with Existing Systems
A well-designed AI payment solution integrates with other systems. Booking a unit through the chatbot only works if the bot can guide the customer through the payment process as well. If there are any problems with payments, linking the existing CRM, self-storage management, and payment management systems will help the agents identify the problem and the solution much faster. Integrating the systems also makes it easier to comply with regulations. Payment information is highly sensitive, and strict data protection laws apply to it.
AI is essential to a modern self-storage business. To the business, it brings efficiency improvements and cost savings. To the customers, it brings lower effort and improved customer experience. With the industry getting more and more competitive, this might just as well be the secret of staying ahead of the curve.
