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How we do it
We build a digital
ecosystem for your
business that
responds to change
This ecosystem focuses on our four pillars to success – your customer interactions, operations management, billing & payment, and reporting & analytics. See how we tackle these below.
You won’t keep your customers waiting again
Inquiries through web chat, LINE, WhatsApp, SNS, etc., have become mainstream and are the CX trend. We can improve customer satisfaction and increase business efficiency by enabling customers to contact us through their preferred channels and managing all channels in a single system.
- Achieve easy lead acquisition with Zendesk
- Multichannel support – never miss an inquiry
- Triggers and macros ensure you never forget a follow-up
- Expert knowledge center and chatbot support
A seamless management portal to automate operations
We integrate a modern cloud-based interface that removes unnecessary manual work and enables you to keep your business on track. You can manage all aspects of your storage operations from any location without on-site personnel.
- Interactive site map – a bird’s eye view of all your units and their status
- Integrated 3D storage simulator – so customers know how much space they’ll need
- Automate the move-in/move-out process and automatically provide the customer with access tokens
Reduce credit risk with automated billing
Say goodbye to long Excel spreadsheets, lengthy and complicated billing processes, and manual invoices. Let the system do the work.
- Automatically bill customer credit cards
- Send automated invoices and reminders on overdue payments
- Set custom tax rates and account codes
In-depth insight into your business with built-in reports & analytics
We provide a smart way to manage your data and generate reports. Pick from a selection of KPIs and set the reporting interval. Receive crucial data to inform your business decisions in your dashboard.
- Save time with automatically generated reports and analytics
- Have better visibility of your business performance
- Review historic data and recognize new trends early on
The outcome
An effortless experience from potential lead to satisfied customer
The customer sends an inquiry through Line/ Chat/email or contact form
Awareness
All inquiries come to the agent portal and can be solved quickly
The customer is unsure which unit size to book
Consideration
Integrated tool in self-service help center generates 3D size recommendation
The customer books a unit and signs lease agreement
Conversion
Accept booking through an integrated portal and provide lease agreement digitally for e-signature
Payment for the unit is due
Service
Automatically generate invoices, charge credit cards, and enforce late payment penalties
The contract ends, and the customer moves out
Termination
Automated move-out process triggered
Customer View
The customer sends an inquiry through Line/ Chat/email or contact form
Company View
All inquiries come to the agent portal and can be solved quickly
Customer View
The customer is unsure which unit size to book
Company View
Integrated tool in self-service help center generates 3D size recommendation
Customer View
The customer books a unit and signs lease agreement
Company View
Accept booking through an integrated portal and provide lease agreement digitally for e-signature
Customer View
Payment for the unit is due
Company View
Automatically generate invoices, charge credit cards, and enforce late payment penalties
Customer View
The contract ends, and the customer moves out
Company View
Automated move-out process triggered
Our secret? Combining innovative
software with over 20 years of experience
Discover what we Use
